Sony RDR-VX530 DVD Recorder & VHS Combo Player
audio, video, ultimate electronics reviews
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List Price: $349.99
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Sony RDR-VX530 DVD Recorder & VHS Combo Player Customer Reviews
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Sony warranty problems
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Nothing but problems with this unit almost from the start! It won't record in a single title: When the recording is done there appears about 3 or 4 titles on the title list. none of them complete. I have to do the recording once or twice more ( DVD+RW ) in order to obtain a complete copy. On playback ( all discs ) the movie will "freeze" at various times making it necessary to eject the disc, re-insert it, and chapter through to where I was.
Sony's customer service people were of no assistance whatsoever! Completely indifferent to the problem, and what finished me with them was their refusal to honor the warranty. They told me the warranty was for 90 days only. I reminded them I had a 1 year warranty with the unit which I filed with them the same day of purchase. Their reply was that I could ship the unit to them, at my own expense, and for $65/hr they would repair it. At that point I ended the conversation and unplugged the unit. I will replace it with another brand.
We have been long time Sony customers. Until now I've never had a warranty issue but now that I know how poorly they address such issues there will never be another Sony product in our home.
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Sony RDR-VX530 DVD Recorder ultimate electronics.